> For the complete documentation index, see [llms.txt](https://zkcross-network.gitbook.io/zkcrossnetwork/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://zkcross-network.gitbook.io/zkcrossnetwork/help-and-support/support.md).

# Support

Re-Defining user Support in DeFi

DeFi, due to its decentralised nature, has been neglecting the concept of customer support since its inception. Multi-billion dollar protocols lack customer services and support, expecting users to be fully experienced and well-acquainted with DeFi protocols when interacting, neglecting the significant adoption curve and user onboarding needed to make DeFi accessible. zkCross Network, a user-centric DeFi platform, offers 24/7 customer support to help newbies navigate their journey easily.

<table data-view="cards"><thead><tr><th align="center"></th></tr></thead><tbody><tr><td align="center"><strong>Dedicated 24/7 Customer Support</strong></td></tr><tr><td align="center"><strong>Average Complaint Resolution under 6hrs</strong></td></tr><tr><td align="center"><strong>Hands-on User Guidance</strong></td></tr><tr><td align="center"><strong>Support Knowledge Base</strong></td></tr><tr><td align="center"><strong>Chat &#x26; Email Support</strong></td></tr><tr><td align="center"><strong>99.9% Customer Satisfaction rate</strong></td></tr></tbody></table>

### Help Desk

We’re here to help 24/7/365, so don’t worry about that issue that popped up at midnight on a Sunday - we’ll be there!

## zkCross Network Support:

All the help you need to get started with zkCross Network is available on our help pages. From getting started to troubleshooting, if you can't find what you're looking for here - don't hesitate to get in touch with us at[ support@zkcross.network](mailto:support@terablock.com)


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